711 online Privacy Policy – Malaysian Member Data Protection

01Introduction

711 online ("we", "Platform") is committed to protecting the privacy and security of every member's personal information. This Privacy Policy is prepared in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and outlines your rights and our obligations in handling your personal data.

We understand that your trust is our most valuable asset. Every decision related to data handling is made with the interests and security of our members as the top priority. This policy is part of our commitment to being Malaysia's most trusted online gaming platform.

02Personal Data We Collect

We collect personal information necessary to provide you with safe, fair, and high-quality services. The types of data we collect include:

Data Category	Example Information	Purpose of Collection
Identity Information	Full name, identity card number, date of birth	Identity verification (KYC), fraud prevention
Contact Information	Email address, phone number, residential address	Account communications, important notices, customer support
Financial Information	Bank account number, bank name, transaction records	Processing of deposit and withdrawal of funds
Usage Data	Game history, login records, platform activity	Service improvement, fraud detection
Technical Data	IP address, device type, browser information	Account security, platform analytics

2.1 Data You Provide Directly

This includes information you enter during the registration process, identity verification, or when contacting our customer support team. We only request information that is genuinely necessary to provide our services.

2.2 Data Collected Automatically

When you use the 711 online platform, our systems automatically record certain technical information such as your IP address, device type, and in-platform activity. This data is used solely for security purposes and to improve your user experience.

03How We Use Your Data

The personal information we collect is used for the following purposes:

• Account management: Create and maintain your account, and process registration and login securely
• Transaction processing: Process your deposits, withdrawals, and all financial transactions accurately and securely
• Identity verification (KYC): Meet legal compliance requirements and prevent fraud and money laundering
• Customer support: Help you resolve any issues or enquiries more efficiently
• Service communications: Send important notices relating to your account, promotions, and platform updates
• Platform improvement: Analyse usage patterns to enhance your gaming experience
• Security: Detect and prevent fraudulent activity, unauthorised access, and other security threats

04Data Sharing With Third Parties

711 online does not sell your personal data to any party for marketing purposes. However, in certain situations, we may share necessary information with:

• Payment service providers: To securely process your deposits and withdrawals through our listed banks and e-wallets
• Technical service providers: Companies that assist us in operating the platform infrastructure, subject to strict confidentiality agreements
• Statutory authorities: When required by Malaysian law or a valid court order
• Identity verification partners: For KYC verification purposes to ensure the safety of all members

All third parties we work with are bound by data protection agreements that require them to handle your information to the same security standard as we do.

05Data Security

We implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or inappropriate disclosure.

5.1 Technical Measures

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Passwords are stored using irreversible cryptographic hashing
• Multi-layer firewall and intrusion detection system
• 24/7 security monitoring by our information security team
• Two-factor authentication (2FA) is available for all member accounts

5.2 Organisational Measures

• Access to personal data is restricted to staff on a "need-to-know" basis only
• Regular security and privacy awareness training is conducted for all staff
• Independent security audits are conducted regularly to identify and address vulnerabilities
• Clear incident response procedures to address any data breaches swiftly

06Cookies and Tracking Technologies

The 711 online platform uses cookies and similar tracking technologies to enhance your experience, maintain login sessions, and analyse platform usage patterns.

6.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login authentication and session security. Cannot be disabled.
• Preference Cookies: Save your preferences such as language and display settings for a more convenient experience.
• Analytics Cookies: Help us understand how members use the platform so we can continually improve our services.
• Security Cookies: Used to detect unusual activity and protect your account from unauthorised access.

You can manage cookie settings through your browser settings. However, disabling certain cookies may affect platform functionality.

07Your Rights as a Data Subject

Under the Malaysian Personal Data Protection Act 2010, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our customer support team. We will process your request within 30 business days from the date of receipt.

08Data Retention Period

711 online retains your personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, we retain data for the period required by Malaysian law, typically between 5 and 7 years, to meet legal compliance requirements, resolve any outstanding disputes, and conduct related investigations.

Once the designated retention period expires, your data will be securely deleted or permanently anonymised so it can no longer be associated with you.

09Children's Privacy

711 online services are exclusively for individuals aged 18 and above. We do not intentionally collect, use, or store personal information from individuals under the age of 18.

If we discover that personal information has been collected from someone under the age of 18, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who believe their child has registered on our platform are encouraged to contact us immediately.

10Amendments to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements in how we handle data. The "Updated" date at the top of this page will always reflect the date of the most recent amendment.

If there are significant changes to the way we use your personal data, we will proactively notify you via a prominent notice on the platform or by registered email. Continued use of the 711 online platform after any amendments is considered your acceptance of the updated Privacy Policy.

11Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your rights in relation to this Privacy Policy, please contact our Data Protection Officer via live chat available 24/7 on the platform, or visit the FAQ us for more information.

You may also refer to Terms and Conditions us to learn more about your rights and responsibilities as a 711 online member. Our team is always ready to assist you and will respond within 3 business days for all privacy-related enquiries.